TABLE of CONTENTS

ITEM	TITLE
EAC 121-3	FLIGHT OPERATIONS QUALITY ASSURANCE PROGRAM
CHAPTER 1	FLIGHT OPERATIONS QUALITY ASSURANCE PROGRAM (FOQA)
SECTION 1	INTRODUCTION
SECTION 2	DEFINITIONS AND GLOSSARY
SECTION 3	OVERVIEW
CHAPTER 2	FOQA PROGRAM PLANNING AND DESIGN
SECTION 1	FOQA PROGRAM ELEMENTS
SECTION 2	ORGANIZATION AND MANAGEMENT
SECTION 3	HARDWARE AND SOFTWARE SYSTEMS
SECTION 4	OPERATING PROCESSES
SECTION 5	STAFFING CONSIDERATIONS
SECTION 6	PROGRAM DESIGN
CHAPTER 3	FOQA IMPLEMENTATION CONSIDERATIONS
SECTION 1	PHASE I --- PREPARATION
SECTION 2	PHASE II -- TRIAL DEMONSTRATION AND EVALUATION
SECTION 3	PHASE III - FLIGHT OPERATIONS EVALUATION
CHAPTER 4	PLANNING FOR ECAA PARTICIPATION
APPENDIX 1	FOQA Development Plan
APPENDIX 2	HARDWARE AND SOFTWARE SYSTEMS